We want you to be certain about a piece before it becomes part of your wardrobe. If something is not right, you may return it.<\/p>\n\n\n\n
Last updated: 16 September 2026<\/em><\/p>\n\n\n\n You have 30 calendar days from the date of delivery<\/strong> to tell us that you would like to return an item. The date of delivery is the date the carrier records the parcel as delivered. Returns received after the window may be refused or, at our discretion, accepted as a credit note.<\/p>\n\n\n\n To be accepted, an item must be:<\/p>\n\n\n\n Footwear:<\/strong> please try shoes on a soft, carpeted surface only. Soles that show wear cannot be accepted, because the piece can no longer be sold as new.<\/p>\n\n\n\n Clothing:<\/strong> please try garments on over your own underwear, and keep the original tags attached until you have decided to keep the piece.<\/p>\n\n\n\n We inspect every return. If an item arrives in a condition that does not meet the requirements above, we will contact you with photographs and offer to send it back to you; in that case we may ask you to cover the return shipping cost.<\/p>\n\n\n\n Email hello@liorvenne.shop<\/a> with your order number and the name of the item you would like to return. We will confirm your return within one business day and send you a prepaid return label together with the drop-off instructions for your country. If you no longer have the label that came with your parcel, just ask and we will reissue it.<\/p>\n\n\n\n Please do not send a return before you have received our confirmation, and please keep the proof of postage or drop-off receipt until your refund has been issued.<\/p>\n\n\n\n A prepaid return label is included with every order, and we cover the cost of the return when you use it. If you prefer to use your own carrier, you may do so, but in that case you are responsible for the cost and for the parcel until it reaches us — we recommend an insured, tracked service.<\/p>\n\n\n\n Once your return arrives, we inspect it. If it meets the conditions in section 2, we approve the refund and instruct our payment provider to return the amount to your original payment method. We process refunds within 5 business days<\/strong> of receiving the return. Because shipping to you is complimentary, there is no shipping charge to deduct.<\/p>\n\n\n\n Your bank or card issuer may take additional time to display the credit. The refund is always made to the original payment method; if that method has expired, contact us and we will arrange an alternative.<\/p>\n\n\n\n If we have confirmed your refund but you cannot see it, please check your bank account again, then contact your card issuer, as processing times vary. If the refund is still missing, email hello@liorvenne.shop<\/a> with your order number and we will trace it with our payment provider.<\/p>\n\n\n\n We do not operate a direct exchange process. The quickest way to change size or colour is to return the item for a refund and place a new order, which reserves the piece before it sells out. If you would like help choosing a size, or would prefer us to hold an item while your return is in transit, write to hello@liorvenne.shop<\/a> and we will assist.<\/p>\n\n\n\n If an item arrives damaged, develops a fault, or is not the piece you ordered, please contact hello@liorvenne.shop<\/a> within 7 days of delivery<\/strong> with your order number and photographs of the item and its packaging. We will arrange a replacement where stock allows, or a full refund including any return cost. Claims made after this period may still be covered by your statutory rights.<\/p>\n\n\n\n Nothing in this policy limits any rights you have under the consumer law of your country, including any right to cancel a distance sale within a statutory cooling-off period, and any right to a remedy for goods that are not as described, not fit for purpose, or not of satisfactory quality. Where the law of your country gives you a longer period or a stronger remedy than this policy, that law prevails.<\/p>\n\n\n\nThe short version<\/h2>\n\n\n\n
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1. Return window<\/h2>\n\n\n\n
2. Condition required<\/h2>\n\n\n\n
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3. What we cannot accept<\/h2>\n\n\n\n
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4. How to start a return<\/h2>\n\n\n\n
5. Return shipping<\/h2>\n\n\n\n
6. Refunds<\/h2>\n\n\n\n
7. Late or missing refunds<\/h2>\n\n\n\n
8. Exchanges<\/h2>\n\n\n\n
9. Damaged, faulty or incorrect items<\/h2>\n\n\n\n
10. Your statutory rights<\/h2>\n\n\n\n
11. Contact<\/h2>\n\n\n\n